Electronic Device Repair Technician

Electronic Device Repair Technician
Job Description

Job Title: Electronic Device Repair Technician

Position Status: Full-Time Employee

***Please include a brief cover letter introducing yourself and explaining your interest in the position! Resumes submitted without cover letter will NOT be evaluated.***

Summary iResQ is a family-owned and operated local business who is seeking to increase our Tablet / Laptop Repair Technician Team. We are looking for a person that is a problem solver, has a steady hand and can conduct detailed, precision work on Apple and Microsoft devices. The iResQ team prides itself on our company culture and friendly staff. Additional perks include free coffee, beverages, monthly company lunches and mentoring for professional development.

Responsibilities and Duties

• The primary responsibility of the Device Repair Technician is to provide support to the General Manager and company CEO in performing necessary repairs on incoming devices.
• Duties will include:
• Receiving daily incoming repairs and appropriately annotating in company software.
• Performing diagnosis on incoming repairs and providing notes in tracking software.
• Keeping customers informed by explaining repairs telephonically or through email.
• Keeping customers informed of repair charges telephonically or through email.
• Performing repairs and/or upgrades per customer request or requirement.
• Maintaining a safe and secure work environment by following standards and procedures; complying with legal regulations.
• Additional responsibilities may be assigned as circumstances warrant.

C. Employee will work a 40-hour work week Monday – Friday. Overtime may be authorized/required during specific periods as workload dictates.

Accountability The Technician will report directly to the a Team Lead and/or General Manager. Periodic performance reviews will be conducted in accordance with company policy. Employees must excel at maintaining focus on tasks at hand and being self-directed.

Qualifications

• HS Diploma or GED.
• Proficiency with basic computer programs including word processing, spreadsheet (data entry) and database systems.
• Working knowledge of email systems, computer hardware and peripherals.
• The ability to communicate effectively and professionally through written and verbal mediums.
• A high level of adaptability and ability to work independently.
• Flexibility in assigned duties and work hours.

Pay Schedule The Technician will be paid bi-weekly as per the payroll 26 pay-period annual schedule. Applicable Federal, State and Social Security taxes will be withheld based on submission of the employee’s W-4.

Benefits

• Employer provides employee Medical, Dental, Disability and Life Insurance (post 90-day probation period).
• 401K Employer match (post one-year employment).
• Earned Paid Time Off (PTO).