Some common repair situations – and how to avoid them

Here at iResQ, we're flooded with repair requests for various devices on a daily basis, and as with all big data sets, we are able to look at these various repair needs and observe trends beginning to emerge. Of course, our goal here is to fix things, and part of the fixing process is letting people know what steps to take in order to not have the need for a trip to a cell phone repair shop arise in the first place. Therefore, we present here some actual customer scenarios that have occurred very recently, and our advice on how to prevent similar situations from happening:

  • Dropped device in water. A customer reached out to us because he accidentally let his device come in contact with water. After replacing the screen and battery was fruitless, the customer resigned himself to the fact that he'll likely need a comprehensive repair. Water is the definite enemy of almost all tech devices, and machines like the iPhone or the Samsung Galaxy are no exception. Telling you not to take your device anywhere near water would be like advising you not to drive your car on the highway. Sure, both things are inherently risky, but they also must be done. However, just as cars are equipped with a rigorous safety infrastructure, you too can protect your phone or tablet with waterproof casing. The iPhone case designed by Lifeproof is particularly effective, and, with a sleek and travel-friendly design, it's also a customer favorite. Users on the product's site talk about all kinds of scenarios where the case helped save their device. As one reviewer pointed out, "I have dropped it a few times, splashed water on it a time or two, and expose it to dirt, grime, and grease occasionally" – all without consequences thanks to the case.
  • IPad losing its charge. The iPad is a device whose popularity is always on the rise thanks to the myriad apps and other features it offers. Some people are more tied to their tablet than their cell phone, so we felt for a woman who reached out to us to report that her iPad had lost its charge. Given that we don't have much other information at this point, we cannot pinpoint an exact cause. But sometimes a failure to charge can result from the natural battery degradation that can take place over time. Fortunately, according to CNET, there are various steps you can take to preserve your battery life and prevent the need for an iPad repair. One way is to turn off push notifications. These are a big energy waster, and can tax a battery over time. Another piece of advice is to shut off Wi-Fi when you don't absolutely need it. Otherwise, your device will be expending energy always searching for a connection. Finally, it is advised that users keep their devices in optimal operating temperatures of between 32 and 95 degrees F when possible.

Marcelina Hardy

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