Month: June 2014

Cheaper iMac now available

Apple has released a new version of its iMac desktop computer. Though the model will feature the same 21.5-inch display as two other iMac models, the smaller hard drive and lower dual core Intel Core system will drive down the price by $200. More cost savings could lead to bigger revenue for Apple Apple's new…

iPhone 5C Repair: Water Damage Tips

iphone 5c repair water damage It’s the summer, and many people are bringing their iPhone 5C to the pool or beach. While taking some great selfies or photos of friends and kids, many of these people end up dealing with the devastating situation of dropping their phone into water. Understanding what you need to do when this happens may end…

iPod gets sudsy, drunken iPadding, and other repair tales

iPod suffers a spin cycle The situation: An Illinois woman got in touch with us for an iPod repair after her device – which was only three months old – stopped working. What caused it: A trip through the washing machine is what sent this woman's device on the highway to repairsville. When it comes to Apple…

Comparing the Samsung Galaxy Tab S and iPad Air

The question of what tablet to choose is just as important a decision as any. The problem is that there are so many options out there – different brands, models, screen sizes – that the selection of a tablet for your personal tech arsenal can quickly become a nightmare of indecision. To help speed along…

DIY gone wrong, a damaging dip, and other repair stories

A whole bunch of DIY stuff goes not so well The situation: A Virginia man sent his device in for an iPad repair after a series of do-it-yourself attempts went awry.  What caused it: The precipitating incident – the one that caused the dominos to start falling – was the moment the man's young daughter dropped the…

Cracks that spread, iPod classics, and other repair situations

Radiating crack The situation: A woman sent her device in for a screen repair after noticing that a crack was not only present, but starting to spread. What caused it: Cracks will usually grow worse and will never fix themselves. These two things you can be sure of. Natural elements like heat and humidity can exacerbate a preexisting…

Rejected iPods, unpredictable iPads, and other repair stories

Problems getting an iPod authorized by a store The situation: A Texas man reached out to us for an iPod repair after his local Apple Store refused to honor the man's receipt of purchase. What caused it: The problem here is that the man bought his device at a place in Singapore that his local Apple Store…

Some common repair scenarios with different Apple devices — and how to prevent them

Here at iResQ, we are flooded – literally flooded – with customer repair requests. As long as there have been Apple devices, there have been people dropping them, splashing them with water or coffee, or accidentally putting them in the washing machine. For us, this means business is good, and we take pride in the…

Latent cracks, tea time, and other repair stories

Signs of damage starting to creep up The situation: A Texas man reached out to us because his device was in need of a screen replacement due to some cracking. What caused it: The interesting detail here is that the event precipitating the damage had happened a year before when the device was dropped. After one year of…

Car troubles, bathroom mishaps, and other Apple repair stories

An unfortunate bathroom mishap for one iPad user The situation: A Florida man got in touch with us for an iPad screen replacement. Unfortunately, a crack that had begun in the middle of his device only seemed to be spreading to other parts of the screen, and the resulting damage had caused fragments of glass in…