Month: May 2014

iBreak: The Daily Roundup (5/8)

Seeing a rainbow on your computer screen The situation: As beautiful as rainbows are, they're not so pretty when they run across your computer screen. Such was the unfortunate case with a Georgia customer who reached out to us because the magnificent rainbow traversing his MacBook screen was preventing him from using his computer. What caused…

iBreak: The Daily Roundup (5/7)

Where oh where did my charge go? The situation: A customer reached out to us because their iPod stopped charging, necessitating an iPod repair. What caused it: The underlying cause is unclear at this point. The solution: The customer has chosen to send the device to us for a repair, and we'll do quick and efficient work of…

iBreak: The Daily Roundup (5/6)

An unfortunate cycle of events The situation: A Philadelphia woman got in touch with us because her smartphone was experiencing a host of different problems. First of all, it was not possible for her to power on the device unless it was plugged in. Secondly, the phone experienced random intermittent shut-offs. And finally, the device was…

iBreak: The Daily Roundup (5/2, Part 2)

Employee clumsiness causes some damage The situation: A Nevada man wrote in to us because his smartphone is not booting up following a little incident at work. What caused it: Water and the workplace can be a dangerous combination, as this prospective customer learned when his coworker accidentally spilled water on his device, thereby rendering it apparently…

iBreak: The Daily Roundup (5/2)

We can't say for sure, but we're guessing that within a day or so of the first iPhone debuting, there arose the need for the first iPhone repair. After all, we're only human. How can we be expected to hold a sleek little device for days, weeks, years on end and not accidentally land it…

Some common repair situations – and how to avoid them

Here at iResQ, we're flooded with repair requests for various devices on a daily basis, and as with all big data sets, we are able to look at these various repair needs and observe trends beginning to emerge. Of course, our goal here is to fix things, and part of the fixing process is letting…

iBreak: Crazy iPod screen

Here at iResQ one of our jobs is to make sure the iPod is all it's cracked up to be. A lot of the time, that means fixing the when the screen gets damaged. Here's a note we just received from an iPod user. As you'll see, an iPod screen replacement is in order. The problem:…